Return & Refund Policy – All Sales Final

Thank you for shopping with The Second Look!
Please note that because we are an online thrift store offering pre-loved, vintage, and one-of-a-kind items, all sales are final.

No Refunds or Exchanges

We do not offer refunds, returns, or exchanges once a purchase has been completed.
Each item is carefully inspected before listing, but as secondhand products, some may show minor wear consistent with their age or previous use.

Before You Buy

We encourage all customers to:

Review all photos, descriptions, and measurements carefully.

Read condition notes and item details before purchasing.

Contact us with any questions about fit, material, or condition prior to checkout.

Damaged or Incorrect Items

If your order arrives damaged or not as described, please contact us within 3 days of delivery at

thriftinggems@thesecondlook.shop

We’ll review the issue and determine if a resolution (such as a replacement or partial refund) is appropriate.

Thank You

By purchasing from The Second Look, you agree to our No Refund Policy.
We appreciate your understanding and support in helping us give pre-loved items a second life!